SARD Case Management Worker

Responsibilities: The Child Protection Caseworker is responsible for identifying and thoroughly assessing children at risk to determine their needs and protection concerns. The caseworker is also responsible for referring cases to appropriate specialized services and coordinating with relevant teams and stakeholders to ensure a comprehensive and integrated response. The role also involves providing initial psychosocial support to children and their families, documenting all actions using approved tools, and maintaining strict confidentiality. The caseworker is expected to fully adhere to ethical standards and child protection principles, respecting the dignity and privacy of the child at all times. Roles and Responsibilities: Technical Tasks § Identify, assess, document, refer (to relevant services) and follow-up of at-risk children and families. § Identify children and adults in need of case management service. § Conduct CM assessment and report the cases to the case management team leader. § Providing support, guidance, and counsel to families in need. § Decide on and review the case plan with the child protection team, while including participation from the family and the child. § Implementing CM stages in a timely manner to ensure that case follow-up is finalized as soon as possible. § Arrange referrals documents for service provider and raise them to case management team leader or introductions to other agencies. § Help families find resources and support networks in the communities. § Motivate individuals to participate in rehabilitation and PSS programs. § Act in accordance with the privacy of the beneficiary, especially regarding child safety, and instruct other team members to do the same. Coordination § Schedule and escort individuals to referral services. § Organize community activities to provide child protection information, and communicate with the beneficiaries in need. § Liaise with other stakeholders, including schools, local leaders, and partners. Reporting § Maintain files, registers, computer databases and records in paper or electronic format based on principle of confidentiality. § Ensure accurate documentation and reporting for all cases as well as a full UpToDate case file to maintain track of cases. § Participate in internal work meetings. § Submit weekly reports concerning implemented outreach activities and cases and participate in weekly case conferences. Other § Ensure a child centered approach and always act in the best interests of the child. § Any other assigned task by the line manager. REQUIRED QUALIFICATIONS AND COMPETENCIES: § BA in Social Work, or another relevant field. § previous experience in case management and IPA (at least 2 years) § Fluency in Arabic. § Experience working in difficult locations; ability to be resourceful and flexible in a limited resource environment. § Basic computer skills: excellent knowledge of MS Word, Excel, PowerPoint and email/internet software. PREFERENCE § Previous experience in child protection programme. § Understanding of the root causes of child protection concerns, related international standards, and child protection prevention and response strategies. § Familiar with SoPs and tools used and shared by the Child Protection Cluster. § Solid prioritization skills and ability to be flexible. § Previous experience in working with unaccompanied and separated children. Code of Conduct: • All staff are expected to carry out their duties in accordance with our Anti-Harassment Policy. • SARD has zero tolerance for sexual exploitation and abuse of beneficiaries. • Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility, and all staff must adhere to the Code of Conduct that upholds the principles of PSEA at all times (both during and outside working hours).

ClosingDate 07.07.2026

التوصيف الوظيفي